Guarantee terms
The 90-day guarantee is tied to your firm’s baseline, selected workflows, participation commitments, and a mutually agreed target. This page is a public summary. Your signed proposal and statement of work control.
The controlling terms
Every firm starts from a different workflow, volume, team, and baseline. The proposal, statement of work, and applicable service agreement identify the guarantee that applies to your engagement. If this website summary differs from a signed agreement, the signed agreement controls.
Written before launch
The engagement documents remove ambiguity before implementation begins.
The specific processes included in the measurement, with a defined start and finish for each.
The agreed starting measurement, source data, observation period, and assumptions.
A mutually agreed numerical target based on the firm’s own baseline. This public page does not set it for you.
The date the 90-day period begins, any agreed readiness conditions, and the date results are evaluated.
The covered implementation and adoption work PrivateStride continues at no additional charge until the target is met, provided the written conditions remain satisfied.
What PrivateStride owns
We perform the implementation and adoption work identified in the statement of work. We monitor agreed indicators, review friction with your champions, and adjust the covered workflows during the measurement period.
If the agreed target is not met, we continue the covered work at no additional charge until the target is met, provided the participation and other written conditions remain satisfied. The signed remedy explains the covered work and how pauses, material changes, and unmet conditions are handled.
What the firm owns
Measurement
The measurement plan is documented with the engagement. It defines comparable work, data sources, calculation rules, exclusions, and how changes are handled.
The firm can inspect the source measures and the calculation. Usage may help explain adoption, but usage alone is not treated as recovered time. Negative or neutral results are not silently removed from the review.
Read the measurement methodologyA delayed installation, unavailable system, changed workflow, missing participation, exceptional work mix, or other material condition can make the original comparison unreliable. The signed documents explain when the schedule, baseline, target, or remedy may be adjusted.
What the guarantee does not mean
Unless a signed agreement expressly says otherwise, the guarantee does not promise revenue, profit, realization, headcount reduction, regulatory compliance, error-free output, a specific model response, or the result of professional work. Recovered capacity is not the same as cash collected. Your professionals remain accountable for review and client service.
Related information
See the main guarantee page , review the measurement methodology , and read the website terms .
Before you sign
Your proposal should make the target, baseline, responsibilities, timing, and remedy easy to identify. Ask questions until each is clear.
Capacity & AI risk assessment
The audit maps likely capacity opportunities. Any guarantee target comes later, after your firm’s workflows and measurement plan are agreed in writing.
